Database Search
TechHome
 | |
| |
| |
| |
| |
| |
| |
| |
| |
| |
| |
| |
| |
| |
| |
| |
| |
| |
| |
| |
| |
| |
| |
| |
| |
| |
| |
| |
| |
| |
| |
| |
| |
| |
| |
| |
| |
| |
| |
| |
| |
| |
| |
| |
| |
| |
| |
| |
| |
| |
| |
| |
| |
| |
| |
| |
| |
| |
| |
| |
| |
| |
| |
| |
| |
| |
| |
| |
| |
| |
| |
| |
| |
| |
| |
| |
| |
| |
| |
| |
| |
| |
| |
| |
| |
| |
|
- !Licensing Agreement
- Coding Standard
- Customer Comments
- Generic advice on debugging
- Help File Issues
- How Did You Find Out About Winbatch
- Scripting White Paper
- The Year 2000 Problem
- Two Minute Lecture on ErrorMode No-Nos
- What Winbatch Can and Cant Do
Can't find the information you are looking for here? Then leave a message over on our WinBatch Tech Support Forum.
Help File Issues
Keywords: CHM Crash GPF Problem Bug Issue
- Microsoft HTML Help has encountered a problem and needs to close.
- Right Frame of CHM is Blank in Downloaded Help file.
- Right Frame of CHM is Blank when opened from the network.
- Cannot Open the File: Mk:@MSITStore
- ActiveX error : Internet Explorer Script Error: An error has occurred in the script on this page: Object doesn't support this property or method: ehlpdhtm.js
- ConsolidatedWIL.chm opens in a maximized window (2010A only)
Microsoft HTML Help has encountered a problem and needs to close.
SYMPTOMS
WILHH Crash, HH.EXE Crash.
Keyword Lookup in WinBatch Studio causes a WILHH GPF error, regardless which function is selected.
Open CHM and click on the Index tab causes the error 'Microsoft HTML Help has encountered a problem and needs to close.'
DETAILS
WinBatch 2006e with all the latest Extenders installed. Windows XP SP2. .
RESOLUTION
Here are some things to try:
- Open other CHM help files on the machine and see if they exhibit similar problems
when you select the Index tab.
- Make sure that the path to the help file doesn't contain any hash characters (#). See: http://support.microsoft.com/?kbid=319247
- Empty your Temporary Internet Files directory. (In Internet Explorer, select Internet Options
on the Tools menu, and then click the Delete Files button on the General
tab.)
- Rename the file hh.dat, which you should find here:
\Documents and Settings\%username%\Application Data\Microsoft\HTMLHelp
The hh.dat file stores user-specific information on all the HTML Help files on the machine (favourite topics, search history, etc.), and can cause the files to misbehave if it has somehow been corrupted. Windows will automatically create a new version of the file when you next open any help file. You can then restore the old hh.dat file if necessary. - Check the version number of \Windows\system32\hhctrl.ocx if it's less than 5.2.3735.0, upgrade the HTML Help viewer
components by installing Microsoft Critical Update 811630. http://support.microsoft.com/?kbid=811630
- Use MJ's Help Diagnostics to check that the components required to view help files are properly
installed and registered on your machine. http://helpware.net/downloads/index.htm#MJs
The only section of the MJ's Help Report that is relevant to your problem
is the one headed "HTML Help Run-time Components".
- Delete the *.chw file, which is created in the help directory when the index is accessed for the first time. The file
will be re-created when you next click the Index tab.
According to http://helpware.net/FAR/far_faq.htm#HTML_Help_Viewing, this problem is usually associated with the stoplist feature -- but the page also says that "The problem no longer seems to show under Win XP" and our CHM file does not contain a stop list....
MORE
Emptying the Temporary Internet Files resolved the problem for one user...
Right Frame of CHM is Blank in Downloaded Help file.
SYMPTOMS
Topics in the .chm file cannot be viewed when you click Save in the File Download dialog box, and you then try to open the file.
DETAILS
WinBatch 2006e or newer.
Windows Security update 896358 or Windows Server 2003 Service Pack 1.
RESOLUTION
In the File Download dialog box, click Save, and then choose where you want to save the .chm file. Then, use one of the following methods:
Method 1
Double-click the .chm file.
In the Open File-Security Warning dialog box, click to clear the Always ask before opening this file check box.
Click Open.
Method 2
Right-click the CHM file, and then click Properties.
Click Unblock.
Double-click the .chm file to open the file.
Reference: http://support.microsoft.com/kb/902225/
MORE
Special Note: Zip files are blocked by Internet Explorer. If you use Explorer to unzip the files all of the (hazardous) files contained in the zip file will be blocked. However if you use some other zip utility ( winzip,pkzip,etc.) the unzipped files will not be blocked.
Right Frame of CHM is Blank when opened from the network.
SYMPTOMS
Right frame of .chm file blank when opened from the network. After installing recent Microsoft security patches you may find that HTML Help (.chm) will not work across the network. You will know this is a problem when you load your help file because the table of contents will display but on the right where your topic should be it will say "action canceled".
DETAILS
WinBatch 2006e or newer.
Windows Security update 896358 or Windows Server 2003 Service Pack 1.
RESOLUTION
You can work around this problem by lowering security.
You can use certain registry settings to tell HTML Help to ignore the security restrictions. This is reasonably easy to do http://support.microsoft.com/kb/896358 contains details of the restrictions and what you can do.
There are basically two possibilities:
Allow all chms on your intranet to run
This is not particularly restrictive but if you are confident of the security on your network this would work fine.
REGEDIT4
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\HTMLHelp\1.x\HHRestrictions]
"MaxAllowedZone"=dword:00000001
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\HTMLHelp\1.x\ItssRestrictions]
"MaxAllowedZone"=dword:00000001
Download this example as a .reg file.Allow specific folders
In this case you restrict the ability to display chms to a specific folder. This is quite restrictive but would work fine if you are only needing to run chms from a specific place. In some cases such as the root folder of a drive limiting it to a folder doesn't seem to work. In the example below you want to allow access to any HTML Help files in the folder \\server\data
REGEDIT4
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\HTMLHelp]
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\HTMLHelp\1.x\HHRestrictions]
"MaxAllowedZone"=dword:00000000
"UrlAllowList"="\\server\\data;"
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\HTMLHelp\1.x\ItssRestrictions]
"MaxAllowedZone"=dword:00000000
"UrlAllowList"="\\server\\data;file://\\server\\data"
Download this example as a .reg file.
MORE
Cannot Open the File: Mk:@MSITStore
SYMPTOMS
When trying to open any .CHM file on my system you get the message: Cannot Open the File: Mk:@MSITStore
DETAILS
Windows 98 XP SP2 SP3
RESOLUTION
Register the Hhctrl.ocx file. Go to Start Run and Type the following and press OKregsvr c:\windows\system\hhctrl.ocx
MORE
See the following MS Tech article For further details: http://support.microsoft.com/kb/312456ActiveX error : Internet Explorer Script Error: An error has occurred in the script on this page: Object doesn't support this property or method: ehlpdhtm.js
SYMPTOMS
Keyword help produces ActiveX error. When using 'keyword lookup' in WinBatch Studio you recieve two consequtive error messages:- Internet Explorer: An ActiveX control on this page might be unsafe to interact with other parts of the page. Do you want to allow this interaction? Press [yes]
- Internet Explorer Script Error: An error has occurred in the script on this page: Object doesn't support this property or method. URL: mk:@MSITStore:{}::/ehlpdhtm.js
DETAILS
WinBatch Studio 2009C IE8 XP Pro
RESOLUTION
Currently unknown.
REFERENCE
http://social.msdn.microsoft.com/Forums/en-US/devdocs/thread/e66d7f82-92c8-4bb4-ba89-3af2f18fec68http://support.microsoft.com/default.aspx?scid=kb;en-us;892675
ConsolidatedWIL.chm opens in a maximized window (2010A only)
DETAILS
WinBatch version 2010A OnlyThe following cause the help file to launch fullscreen (maximized).
- Launching ContsolidatedWIL.chm
- Pressing Shift-F1 for keyword help WinBatch Studio
RESOLUTION
This is a known issue with the 2010A version of the Consolidated WIL help file. Download and install this help file in your Winbatch directory: ConsolidatedWIL-2010A-Fix.zipArticle ID: W16902
File Created: 2019:08:14:09:06:16
Last Updated: 2019:08:14:09:06:16