WinBatch Tech Support Home

Database Search

If you can't find the information using the categories below, post a question over in our WinBatch Tech Support Forum.

TechHome

WinBatch
plus
plus
plus
plus
plus
plus
plus
plus
plus
plus
plus
plus
plus
plus
plus
plus
plus
plus
plus
plus
plus
plus
plus
plus
plus
plus
plus
plus
plus
plus
plus
plus
plus
plus
plus
plus
plus
plus
plus
plus
plus
plus
plus
plus
plus
plus
plus
plus
plus
plus
plus
plus
plus
plus
plus
plus
plus
plus
plus
plus
plus
plus
plus
plus
plus
plus
plus
plus
plus
plus
plus
plus
plus
plus
plus
plus
plus
plus
plus
plus
plus
plus
plus
plus
plus
plus
plus

Can't find the information you are looking for here? Then leave a message over on our WinBatch Tech Support Forum.

Help File Issues

 Keywords: CHM Crash GPF Problem Bug Issue 



Microsoft HTML Help has encountered a problem and needs to close.

 

SYMPTOMS

 

DETAILS

WinBatch 2006e with all the latest Extenders installed. Windows XP SP2. .

 

RESOLUTION

Here are some things to try:

  1. Open other CHM help files on the machine and see if they exhibit similar problems when you select the Index tab.

  2. Make sure that the path to the help file doesn't contain any hash characters (#). See: http://support.microsoft.com/?kbid=319247

  3. Empty your Temporary Internet Files directory. (In Internet Explorer, select Internet Options on the Tools menu, and then click the Delete Files button on the General tab.)

  4. Rename the file hh.dat, which you should find here:
    \Documents and Settings\%username%\Application Data\Microsoft\HTMLHelp

    The hh.dat file stores user-specific information on all the HTML Help files on the machine (favourite topics, search history, etc.), and can cause the files to misbehave if it has somehow been corrupted. Windows will automatically create a new version of the file when you next open any help file. You can then restore the old hh.dat file if necessary.

  5. Check the version number of \Windows\system32\hhctrl.ocx if it's less than 5.2.3735.0, upgrade the HTML Help viewer components by installing Microsoft Critical Update 811630. http://support.microsoft.com/?kbid=811630

  6. Use MJ's Help Diagnostics to check that the components required to view help files are properly installed and registered on your machine. http://helpware.net/downloads/index.htm#MJs The only section of the MJ's Help Report that is relevant to your problem is the one headed "HTML Help Run-time Components".

  7. Delete the *.chw file, which is created in the help directory when the index is accessed for the first time. The file will be re-created when you next click the Index tab.

    According to http://helpware.net/FAR/far_faq.htm#HTML_Help_Viewing, this problem is usually associated with the stoplist feature -- but the page also says that "The problem no longer seems to show under Win XP" and our CHM file does not contain a stop list....

 

MORE

Emptying the Temporary Internet Files resolved the problem for one user...

 


Right Frame of CHM is Blank in Downloaded Help file.

 

SYMPTOMS

 

DETAILS

WinBatch 2006e or newer.

Windows Security update 896358 or Windows Server 2003 Service Pack 1.

 

RESOLUTION

In the File Download dialog box, click Save, and then choose where you want to save the .chm file. Then, use one of the following methods:

Double-click the .chm file.

In the Open File-Security Warning dialog box, click to clear the Always ask before opening this file check box.

Click Open.

Right-click the CHM file, and then click Properties.

Click Unblock.

Double-click the .chm file to open the file.

Reference: http://support.microsoft.com/kb/902225/

 

MORE

Special Note: Zip files are blocked by Internet Explorer. If you use Explorer to unzip the files all of the (hazardous) files contained in the zip file will be blocked. However if you use some other zip utility ( winzip,pkzip,etc.) the unzipped files will not be blocked.

 


 

Right Frame of CHM is Blank when opened from the network.

 

SYMPTOMS

 

DETAILS

WinBatch 2006e or newer.

Windows Security update 896358 or Windows Server 2003 Service Pack 1.

 

RESOLUTION

You can work around this problem by lowering security.

You can use certain registry settings to tell HTML Help to ignore the security restrictions. This is reasonably easy to do http://support.microsoft.com/kb/896358 contains details of the restrictions and what you can do.

There are basically two possibilities:

  1. Allow all chms on your intranet to run
    This is not particularly restrictive but if you are confident of the security on your network this would work fine.

    REGEDIT4
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\HTMLHelp\1.x\HHRestrictions]
    "MaxAllowedZone"=dword:00000001
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\HTMLHelp\1.x\ItssRestrictions]
    "MaxAllowedZone"=dword:00000001


    Download this example as a .reg file.

  2. Allow specific folders
    In this case you restrict the ability to display chms to a specific folder. This is quite restrictive but would work fine if you are only needing to run chms from a specific place. In some cases such as the root folder of a drive limiting it to a folder doesn't seem to work. In the example below you want to allow access to any HTML Help files in the folder \\server\data

    REGEDIT4
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\HTMLHelp]
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\HTMLHelp\1.x\HHRestrictions]
    "MaxAllowedZone"=dword:00000000
    "UrlAllowList"="\\server\\data;"

    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\HTMLHelp\1.x\ItssRestrictions]
    "MaxAllowedZone"=dword:00000000
    "UrlAllowList"="\\server\\data;file://\\server\\data"


    Download this example as a .reg file.

 

MORE

 


Cannot Open the File: Mk:@MSITStore

SYMPTOMS

When trying to open any .CHM file on my system you get the message: Cannot Open the File: Mk:@MSITStore

 

DETAILS

Windows 98 XP SP2 SP3

 

RESOLUTION

Register the Hhctrl.ocx file. Go to Start Run and Type the following and press OK
regsvr c:\windows\system\hhctrl.ocx

MORE

See the following MS Tech article For further details: http://support.microsoft.com/kb/312456

ActiveX error : Internet Explorer Script Error: An error has occurred in the script on this page: Object doesn't support this property or method: ehlpdhtm.js

SYMPTOMS

Keyword help produces ActiveX error. When using 'keyword lookup' in WinBatch Studio you recieve two consequtive error messages:

DETAILS

WinBatch Studio 2009C 
IE8
XP Pro

RESOLUTION

Currently unknown.

REFERENCE

http://social.msdn.microsoft.com/Forums/en-US/devdocs/thread/e66d7f82-92c8-4bb4-ba89-3af2f18fec68

http://support.microsoft.com/default.aspx?scid=kb;en-us;892675


ConsolidatedWIL.chm opens in a maximized window (2010A only)

DETAILS

WinBatch version 2010A Only

The following cause the help file to launch fullscreen (maximized).

RESOLUTION

This is a known issue with the 2010A version of the Consolidated WIL help file. Download and install this help file in your Winbatch directory: ConsolidatedWIL-2010A-Fix.zip
Article ID:   W16902
File Created: 2010:02:17:11:58:33
Last Updated: 2014:07:18:13:41:15