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Keywords: Install Setup Performance Counters Compatibility wbsetup.app Protected Directory
Corrupt performance counters could be the cause of your install problem. The "wbsetup.app" file name fix will work, if this is the case but you could have problems some WinBatch functions and extenders. Check out this article in the Tech DB [ Performance Monitoring and WinBatch ]
We suspectthe problem is performance counter related. The WinBatch AppExist function is failing on an application that clearly should exist (Explorer.exe - the Windows shell main executable.) in two places during the installation process and those failures caused the 64-bit exe shortcuts to be overwritten by the 32-bit shortcuts. The AppExist function fails to detect user mode programs that are known to be running when the system performance counters are corrupt. The only other explanation would be that the shell exe is not running when the installation starts but is somehow started before the installation ends. While this is possible it is not probable.
Also make sure you are installing WinBatch to a protected directory. The is not related to your shortcut problem but you should install WinBatch into a protected directory like "C:\Program Files (x86). If you don't have room, use a symbolic link to map "C:\Program Files (x86)\Winbatch" and "C:\Program Files\Winbatch to the equivalent files on your D: drive.
If you properly setup a directory symbolic link between C and D drive directories you can successfully install WinBatch to your D drive while having it appear to be installed on the C drive to the OS. This technique has been thoroughly tested and works flawlessly (including the creation of all shortcuts)when the symbolic links are setup correctly. Make sure that the directory symbolic links are created before you perform a clean install of WinBatch. The order should be, perform complete unistall including the removal of directories, create the symbolic links including the creation of the target directories, and then perform an install.
I also set up symbolic link to redirect C:\Program Files (x86)\Winbatch and C:\Program Files\Winbatch to the corresponding folder on the D: drive.
Article ID: W17956
Filename: Missing 64-bit Shortcuts.txt
File Created: 2014:07:18:09:51:38
Last Updated: 2014:07:18:09:51:38